Privacy Policy
Last Updated: November 15, 2024
Information that we collect and how we use it
Solace Cine, LLC is committed to protect the information you provide us through our website and apps. We do not sell or distribute user information to third parties unless it is legally required. We gather user information in order to serve your needs and respond to your information requests.
This Privacy Policy details how we collect, use, disclose and secure personal information:
* From our website at www.streamwithsolace.com (“Site”);
* From the Customer Platforms (which may include a dedicated app) in connection with our Services; and
* When you otherwise communicate with us, such as through email or via social media platforms.
If, after reviewing this Privacy Policy, you have any questions or privacy concerns, please send us an email to [support@streamwithsolace.com].
IF YOU ARE AN INDIVIDUAL LOCATED IN THE EEA OR THE UNITED KINGDOM: If you are located in the European Economic Area (“EEA”), this entire Privacy Policy applies to you. However, please see Additional Information for Individuals in the EEA and the United Kingdom below, which will inform you in detail about our legal bases for processing and which rights you have in connection with our processing of your personal information.
IF YOU ARE A RESIDENT OF NEVADA: If you are a resident of Nevada, this entire Privacy Policy applies to you. However, please see the Section titled “Notice for Nevada Consumers” below, which will also apply to you.
Data Security Compliance
As the security and privacy of your data is a crucial part of Solace Cine’s business, this statement provides our users with assurance and our commitment to information & data security compliance. We recognize your need for appropriate protection and the proper management of any personally identifiable information ("Personal Information") you share with us.
Collecting User Information
We collect information (include information about your Device (“Device Information”) about our web visitors indirectly through our Internet access logs. When you access Solace Cine, the browser’s domain name and Internet address is automatically collected and placed in our Internet access logs. We use this information to learn about which sections, pages and information visitors access.
Usage of Personal Information
Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information. In general, you can visit our pages without telling us who you are or revealing any Personal Information about yourself.
If you choose to provide us with your Personal Information on the web, we may transfer that Information within Solace or to Solace’s third-party service providers and partners, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.
We strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, Solace intends to adhere to the principles set forth in this Online Privacy Policy even if, in connection with the above, we transfer your Personal Information from your country to countries that require a "lesser" level of protection for your Personal Information. In other words, our goal is to provide protection for your Personal Information no matter where that Personal Information is collected, transferred, or retained.
HOW ELSE DO WE USE YOUR PERSONAL INFORMATION?
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may share your Personal Information with third parties to help us use your Personal Information, as described above. We may use third-party analytics to help us understand how our customers use the Site.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Cookies and Other Files
Solace’s website and Apps may use cookies to assist in producing overall site visitor statistics. Cookies, by themselves, cannot be used to find out the identity of any user unless they specifically tell us who they are. If you wish to, you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.
We also may utilized “Log files” “Web beacons,” “tags,” and “pixels” each of which may track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Disclosure of User Information
We do not rent, sell, or share personal information about you with non-affiliated parties or companies. If you have submitted user information to us through an e-mail, we maintain your security by ensuring that the information is only distributed within Solace who are all responsible for responding to your requests either directly or indirectly.
We may disclose information in the following circumstances:
We provide the information to trusted partners who work on behalf of or with Solace.
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
We believe that it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
Links to Third Party Sites
Solace Cine’s website and Apps may provide links to other third-party websites. We are not responsible for the contents or policies of these websites. These links are provided to you for convenience purposes only and Solace Cine is not liable for inaccuracy of any information on such sites. These sites may send their own cookies to users, or otherwise collect data or solicit personal information. If the Solace website or App links you to any third-party website, we make no representation as to the existence, sufficiency, accuracy or completeness of their Privacy Policy.
Intellectual Property Rights
The products, technology and services described in this site may be the subject of intellectual property rights reserved by Solace or other third parties. Nothing contained herein shall be construed as conferring to you in any manner, whether by implication, estoppel or otherwise, any license, title or ownership of or to any intellectual property right of Solace Cine or any third party.
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States.
Notice to Nevada Consumers
We do not sell your personal information within the scope of, and according to the defined meaning of a “sale” under, NRS 603A
Additional Information for Individuals in the EEA and the United Kingdom
Note: for purposes of this section, “personal information” has the same meaning as “personal data” as such term is defined in applicable data protection laws.
Categories of Recipients of Personal Information
The categories of recipients of personal information with whom we may share your personal information are listed in Disclosure of Your Personal Information above.
Purpose(s) of the Processing and Legal Bases
Solace Cine as ‘Data Controller’
As a ‘data controller’, Solace Cine processes your personal information for a number of different purposes. Some are essential for us to provide the Services or to fulfill our legal obligations, some help us run the Services efficiently and effectively, and some enable us to provide you with more relevant and personalized offers and information. In all cases, with respect to individuals in the EEA, we must have a reason and a legal ground for processing your personal information. The most common legal grounds on which we rely are briefly explained below:
* Performance of a Contract: we may process your personal information in order to enter into, or perform a contract to which you are a party – for instance, when a Customer signs up for the Services.
* Legitimate Interests: we may process personal information where it is necessary for our legitimate business interests, but only to the extent that they are not outweighed by your own interests or fundamental rights and freedoms. When we rely on this legal basis, if required, we will carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
* Consent: We rely on consent where it is required, such as when we are asking you to confirm your marketing preferences. When we rely on consent, you will be asked to confirm that you give your permission to Solace Cine to process your personal information. You have the right to withdraw your consent at any time if you no longer want to be part of the Solace Cine processing activity where your consent was sought.
* Legal Obligation: Solace Cine may have legal obligations to retain and/or disclose your personal information, or may cooperate in a legal or governmental investigation. It is essential that Solace Cine complies with its legal, regulatory, and contractual requirements, so if you object to this processing, Solace Cine will not be able to provide its Services to you.
The following breakdown illustrates in more detail our processing activities and how the above legal bases for processing apply (in brackets):
* Provide the Site [Legal Basis: Performance of a Contract]
* Provide the Customer Platforms and our Services to Customers and End Users [Legal Basis: Performance of a Contract]
* Ensure that the Site and Customer Platforms are operational and optimized for user experience [Legal Basis: Legitimate Interests or Performance of a Contract, depending on the specific use]
* Improve the content and general administration of the Site, Services and Customer Platforms [Legal Basis: Legitimate Interests]
* Enhance user experience, including to provide you with customer support [Legal Basis: Legitimate Interests]
* Detect fraud, illegal activities, or security breaches [Legal Basis: Legitimate Interests]
* Except with respect to End User Information, enable third parties to deliver advertising to you [Legal Basis: Legitimate Interests or Consent, depending on the specific circumstances]
* Provide you with notices regarding Services that you have purchased [Legal Basis: Performance of a Contract]
* Providing you information about Services that you may wish to purchase in the future including, in some cases, to send you direct marketing communications regarding other services that we may think are of interest to you [Legal Basis: Legitimate Interests]
* Respond to your queries and requests, or otherwise communicate directly with you [Legal Basis: Legitimate Interests or Performance of a Contract, depending on the specific use]
* Perform system maintenance and upgrades, and enable new features [Legal Basis: Legitimate Interests]
* Understand how you access and use the Site and Customer Platforms in order to provide technical functionality and develop new products and services [Legal Basis: Legitimate Interests]
* Conduct statistical analyses and analytics based on usage and activity on the Site Legal Basis: Legitimate Interests or Consent, depending on the specific circumstances]
* Enforce our agreements with you if necessary [Legal Basis: Legitimate Interests]
* Provide information to regulatory bodies when legally required, and only as outlined in this Privacy Policy [Legal Basis: Compliance with a Legal Obligations]
How Long Do We Keep Your Personal Information?
We use the following criteria to determine our retention periods: the amount, nature and sensitivity of your information, the reasons for which we collect and process your personal information, the length of time we have an ongoing relationship with you and provide you with access to our Services, and applicable legal requirements. We will retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax, or accounting requirements), when we are unable to reasonably verify your identity, or as may otherwise be required under GDPR. Additionally, we cannot delete information when it is needed for the establishment, exercise, or defense of legal claims (also known as a “litigation hold”). In this case, the information must be retained as long as needed for exercising respective potential legal claims.
When we have no ongoing business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible. If you have questions about, or need further information concerning, our data retention periods, please email support@Solace Cine.com.
Staying in Control of Your Information: Your Rights
IF YOU ARE AN END USER, YOU MUST CONTACT THE CUSTOMER(S) (ACTING AS ‘DATA CONTROLLER’) ON BEHALF OF WHICH SOLACE CINE PROVIDES THE SERVICES AND COLLECTS PERSONAL INFORMATION, AS EXPLAINED HERE. IF WE RECEIVE REQUESTS FROM END USERS, WE WILL SEND THOSE REQUESTS TO THE RELEVANT CUSTOMER, WHO WILL BE RESPONSIBLE FOR RESPONDING TO AND ADDRESSING RIGHTS REQUESTS, WITH OUR COOPERATION.
If the GDPR (or its equivalent in the United Kingdom) applies to you because you are in the EEA or the United Kingdom, you have certain rights in relation to your personal information:
* The right to be informed – our obligation to inform you that we process your personal information (and that is what we are doing in this Privacy Notice)
* The right of access – your right to request a copy of the personal information we hold about you (also known as a ‘data subject access request’)
* The right to rectification – your right to request that we correct personal information about you if it is incomplete or inaccurate (though we generally recommend first making any changes in your Account Settings)
* The right to erasure (also known as the ‘right to be forgotten’) – under certain circumstances, you may ask us to delete the personal information we have about you (unless there is an overriding legal reason we need to keep it)
* The right to restrict processing – your right, under certain circumstances, to ask us to suspend our processing of your personal information
* The right to data portability – your right to ask us for a copy of your personal information in a common format (for example, a .csv file)
* The right to object – your right to object to us processing your personal information (for example, if you object to us processing your data for direct marketing)
* Rights in relation to automated decision-making and profiling – our obligation to be transparent about any profiling we do, or any automated decision-making.
These rights are subject to certain rules around when you can exercise them. If you are located in the EEA and wish to exercise any of the rights set out above, please contact us (see How to Contact Us about Privacy).
You will not have to pay a fee to access your personal information (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request under those circumstances.
Finally, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us directly first.
We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. Note that if we are unable to reasonably confirm your identity, we will not be able to honor certain requests.
We will respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.
In addition, if you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of providing our Services.